About Me

<aside> <img src="/icons/invitation_gray.svg" alt="/icons/invitation_gray.svg" width="40px" /> [email protected]

</aside>

<aside> <img src="/icons/phone_gray.svg" alt="/icons/phone_gray.svg" width="40px" /> 0988-259-650

</aside>

<aside> <img src="https://www.svgrepo.com/show/16193/linkedin-logo.svg" alt="https://www.svgrepo.com/show/16193/linkedin-logo.svg" width="40px" /> LinkedIn

</aside>

<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/54137b83-079b-4db3-bfac-391d8950a2a0/c1f9770f-8de3-4324-bf52-6fe7c9acba12/5968906.png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/54137b83-079b-4db3-bfac-391d8950a2a0/c1f9770f-8de3-4324-bf52-6fe7c9acba12/5968906.png" width="40px" /> I also write a blog, sometimes

</aside>

<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/54137b83-079b-4db3-bfac-391d8950a2a0/9d028b98-c9ea-4966-9fae-a4f8162a39ac/github-svgrepo-com.svg" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/54137b83-079b-4db3-bfac-391d8950a2a0/9d028b98-c9ea-4966-9fae-a4f8162a39ac/github-svgrepo-com.svg" width="40px" /> I tried to code, once upon a time

</aside>

Certifications

<aside> <img src="/icons/document_gray.svg" alt="/icons/document_gray.svg" width="40px" /> TOEIC Score 990

</aside>

<aside> <img src="/icons/document_gray.svg" alt="/icons/document_gray.svg" width="40px" /> Google Project Management: by Google on Coursera. Certificate earned at March 14, 2023

</aside>

<aside> <img src="/icons/document_gray.svg" alt="/icons/document_gray.svg" width="40px" /> Project Management Professional (PMP): by Project Management Institute (PMI). Certificate earned at October 29, 2024

</aside>

Skills

• Languages:
  • Mandarin - Native Speaker
  • English - Full Professional Proficiency
• Technical Skills:
  • Salesforce CRM
  • Dynamics 365 CRM
  • MS Power Automate
  • Figma
  • Python
    • Pygame
    • Flask
    • Matplotlib

Experience

<aside> <img src="/icons/briefcase_gray.svg" alt="/icons/briefcase_gray.svg" width="40px" /> Product Manager Maio Co. (Dec. 2023 - Nov. 2024) A pioneering Web3 startup focused on delivering innovative blockchain-powered solutions specifically tailored to the Japanese market.

• Private Blockchain Wallet App, Browser Extension, Explorer Scan, Encrypted Chat App, Digital Card Trading App, MultiMedia NFT App.
• Reduced bug report rate by 90%.
• Created comprehensive documentation for all products across the organization to streamline communication and define clear scopes.
• Set a clear process for development including creating a staging environment for all products, streamlining data access and promoting a more maintainable codebase. </aside>

<aside> <img src="/icons/briefcase_gray.svg" alt="/icons/briefcase_gray.svg" width="40px" /> Business Process Analyst Trend Micro Incorporated (Aug. 2022- Jul. 2023) A leading cybersecurity company in Taiwan, safeguarding digital information with advanced threat defense and cloud security for over three decades.

• Service Central Portal (Web): Led successful migration of product support service (averaging 50k daily pageviews) to Microsoft's D365 CRM platform, overseeing system redesign, backend reconstruction, and customer data management.
• TrendConnect (App): Significantly reduced crash rate by leading the team to refactor the application’s infrastructure, maintain continuous deployment for a mature product.
• Trend Micro Community Forum (Web): Managed CRM-related business systems to meet customer-centered business requirements, coordinating with stakeholders across 3+ departments.
• Internal Search/Eureka Search (Web): Led cloud platform migration for internal customer support, developing a strategic roadmap to leverage AI search capabilities and UX optimization.
• Coordinated 2023 Digital Customer Experience Workshop for department stakeholders, fostering cross-functional collaboration and driving initiatives to improve the customer journey. </aside>

<aside> <img src="/icons/briefcase_gray.svg" alt="/icons/briefcase_gray.svg" width="40px" /> Project Manager/Product Manager Larvata Co. Ltd (Jul. 2019- Jul. 2022) An experienced and innovative company dedicated to digital transformation, offering tailored solutions including app design, website development, and enterprise management systems.

• Successfully managed up to 6+ projects simultaneously, delivering results within tight deadlines and budget constraints.
• MCUT Garage Platform (Web): Led the development of a platform that successfully streamlined the process for students to pitch ideas and connect with potential investors, fostering a vibrant environment for innovation and entrepreneurship.
• Taipei 101 Mall App (App, Backend Web): Managed 24/7 operational support, ensuring seamless app performance and high user satisfaction through proactive troubleshooting and regular upgrades, maintaining a 3 hour average response time.
• TransBrain+ App (iOS): Oversaw the development of an iOS app and backend system that seamlessly integrates with wearable health devices, enabling users to track sleep patterns and health data.
• TaiMall App (App): Led the development of a comprehensive app with backend system, transforming the TaiMall shopping experience and driving increased user engagement.
• FLYGO App (App, Web):
  • Revitalized a stagnant product by implementing a strategic shift to a freemium model.
  • Led team on continuous innovation and improvement, resulting in a 200% increase in daily active users.
  • Created a comprehensive customer service training plan with minimal resources, ensuring effective support for users. </aside>

Project Examples

Only Some of the Projects I Worked on